essentials

Our handcrafted Soeder soaps from Zurich pamper you with 100% natural ingredients and stylish design. Enjoy them during your stay — and take them home from the 25hours things shop.

The system is used for heating and cooling and is linked to the outside temperature. Cooling starts when the outside temperature is above 20 °C / heating is possible below 20 °C. If it is still too warm at 20 °C, then please open the window. The room will quickly be more comfortable.

Your hotel room is equipped with a Bluetooth speaker. Simply connect it to a Bluetooth-enabled device and enjoy the surround sound. By the way: you are welcome to take the speaker with you wherever you go — as long as it is back in your room when you check out.

Forgotten your shopping bag or laptop case? No problem! Just use the canvasco bag in your room. Want to buy one for yourself? They are for sale down in the kiosk along with other models.

If the “Do not disturb” sign is hanging on the door, we’ll let you have your well deserved privacy. Please note that your room will not be cleaned if the sign is still hanging on the outside of the door at 2pm. If ever you want to be left in peace when you’re back home, you can buy the door hanger at the 25hours things shop.

To ring another room, just dial the three-digit room number. For external calls, dial 0 first. You can find out the current cost of telephone calls from the reception by calling 400. You can reach the NENI restaurant at 442.

There is a 12% pick-up discount for meals that are to be taken up to your room from the NENI restaurant. You can simply place your order by calling 442 and then pick it up from the restaurant on the ground floor a short time later. Fancy spaghetti or pizza? No problem. The reception can recommend a takeaway service nearby.

Fancy going shopping downtown, exploring the HafenCity or having a picnic down by the Elbe River? The Schindelhauer bikes are perfect for a spin around Hamburg. Information about rental, different models and frame sizes is available at the reception. A map showing various cycling routes through the city is also thrown in. You can borrow the canvasco bag from your room to put all your things in for the ride. Bikes are hired out on a first come, first served basis.

A lifesaver can be found next to the reception on the ground floor. Forgotten your toothpaste? Looking for a souvenir? The 25hours things shop is open 25/7 and, along with local products, you can also buy our own shower gel, doorhangers, cuddly toy animals and bed linen to take home with you. So off you go, browse away!

A sauna is located on the 6th floor of the 25hours Hotel HafenCity next door. The harbour sauna is also complimentary to guests of the 25hours Hotel Altes Hafenamt.
Mon – Sun 3pm – 11pm
We are also happy to heat the sauna earlier upon request.

Guests of 25hours can use the neighbouring “Primetime fitness” gym free of charge. Simply stop by our reception desk and ask for a wristband.

Planning a surprise party? Need to read your team the Riot Act? Presenting the new hand-held vacuum to potential customers? The mare Schmökerstube breakout room on the 1st floor, various function rooms in the neighbouring 25hours Hotel HafenCity and the Gallery offer plenty of scope for both creativity and concentration.
Contact our events department on:
p + 49 25 77 77 832
events.hafencity@25hours-hotels.com

Training for the next marathon or just need a quick run around the block? Towels, water and maps of the local area with various jogging routes are available in the lobby next to the elevators.

Blazing-fast internet is free of charge at 25hours.The registration screen should pop up in your normal browser — just accept the terms and conditions and off you go.

We can give you a wake-up call whenever you like! Just let the reception know before you go to sleep.

The 25hours voucher cards in various designs can be loaded with any value and are redeemable in all 25hours hotels and participating restaurants and bars. Just ask at the 25hours things shop or reception. Print-at-home vouchers are available on our website.

Rain makes things beautiful. Just in case you would prefer to stay dry when it rains, you are welcome to borrow an umbrella from reception.

Clothing that is handed in at the reception before 9am will be laundered that day by 7pm (except on weekends and bank holidays). For price list and a laundry bag aswell as iron and/or ironing board, just ask at the reception.