essentials
Arrival & Departure
Check-in / check-out
Our rooms are available from 3pm on the day you arrive until 12pm on your departure day. If you need a little more sleep, just ask for a late check-out at the reception the day before. Depending on availability, we’ll do our best. The reception is staffed 25 hours a day.
Guest feedback
Guest feedback How did we do? We’re always happy to receive feedback, either in person or online (for example tripadvisor.com or holidaycheck.com). Your review isn’t just useful for us, but it also helps future guests choose their hotel. If anything went wrong or needs repairing urgently, you can also email our general manager (gm.goldman@25hours-hotels.com).
Airport transfer
Frankfurt Airport is located approximately 20 km from the hotel. A taxi ride will take about 20 minutes. Please let us know in advance if we should order a taxi. Going by train takes about 40 minutes with one changeover: Just take the Tram 11 (towards Frankfurt Zuckschwerdtstrasse) to the Frankfurt main railway station. From there you can take the S8, S9 or a regional train (towards Wiesbaden Hbf / Saarbrücken Hbf) to the airport.
Public transport
Frankfurt has a dense network of buses, trams and underground trains. Admittedly it’s not always that easy to find the right platform, but once you’ve figured it out, you’ll be at your destination in no time. You can buy tickets at all underground stations using the ticket machines or get the RMVgo app for mobile purchase.
In the room
Soeder
Our handcrafted Soeder soaps from Zurich pamper you with 100% natural ingredients and stylish design. Enjoy them during your stay — and take them home from the 25hours things shop.
Privacy
If the “Do not disturb” sign is hanging on your door, we’ll let you sleep in. Please note that your room will not be cleaned if the sign is still hanging outside your room at 2pm. If you ever want to be left in peace when you’re back home, you can buy the door hanger in our shop.
Heating and air conditioning
The system is used for heating and cooling and is governed by the outside temperature. Air conditioning can be used if the air outside is over 20°C / heating can be used if it is under 20°C. If the room is still too warm at 20°C or less, please open the window. The room temperature will quickly feel more pleasant.
Music
Your hotel room is equipped with a Bluetooth speaker. Simply connect your Bluetooth enabled device. And yes: do not hesitate to take it out.
The bag in your room
Forgotten your shopping bag or laptop case? Not a problem! Just use the FREITAG bag in your room. Want to buy one yourself? It’s for sale down in our shop along with other models.
Telephone
To ring another room, just dial a 1 and then the threedigit room number. For external calls, dial a 0 first, even before country codes. The current cost of telephone calls to non-EU-countries is EUR 0.30.
Food & Drinks
ISOLETTA Restaurant
For over five years, the ISOLETTA family has been offering a trattoria concept that they now have refined as ISOLETTA Pinsa-Mozzarella-Pasta. The Mediterranean concept aims to transport guests to a southern Italian trattoria. Vivere Italiano! – live like an Italian, that is the philosophy and motivation as your host of the cavallo family. Pinsa, mozzarella and pasta are the three pillars on which our restaurant is based. The chefs are at their stations
Mon – Fri 11.30am – 10.30pm
Saturday 5.30pm – 10.30pm
Booking a table is recommended.
Oost Bar
The Oost Bar is our hotel bar, a relaxed meeting point and our second living room. It’s ideal for reading, working, chatting or just sitting quietly. Breakfast is served here in the mornings and classic drinks as well as a selection of snacks are available all day.
Mon – Sat 4pm – 1h
Breakfast / buffet
Good morning! A generous breakfast buffet is served in the Oost Bar for EUR 25 per person.
Mon – Fri 7 – 10am
Sat + Sun 7am – 11pm
Breakfast / Grab & Go
For those in a hurry, we also offer our Grab & Go takeaway breakfast. Butter some bread. Ask for coffee. Grab some fruit. Ready to go.
Mon – Fri 6.30am – 10.30am
Services & Extras
Bikes
Fancy going shopping through the city, riding along the east port or having a picnic by the Main? The Schindelhauer bikes are perfect for a spin around the Main metropolis. Information about rental, different models and frame sizes, is available at the reception. We’ll also throw in a map with bike trails through the city. You can borrow the FREITAG bag from your room to put all your things in for the ride — as long as it’s back when it’s time to check-out. Bikes are hired out on a first come, first served basis.
25hours things shop
A lifesaver can be found next to the reception on the ground floor. Forgotten your toothbrush? Looking for a souvenir? The kiosk is open 25/7 and, along with local products, you can also buy our own shower gel, door hangers, cuddly toy animals and bed linen to take home with you. So off you go, browse away!
Gym
For anyone who enjoys exercise, we recommend the Fitness First in the Hanauer Landstrasse 148. 25hours hotel guests can use their fitness area for a discounted daily rate of EUR 8. Just ask at the reception beforehand and off you go.
Meetings & events
Planning a surprise party? Need to read your team the Riot Act? Presenting the new hand-held vacuum to potential customers? Whatever the occasion, our hotel has a few rooms in various sizes all throughout the hotel available for your purposes. Contact our events department under:
p +49 69 25 66 77 22 61
events.goldman@25hours-hotels.com
Jogging corner
Training for the next marathon or just like a quick run around the block? Towels, water and maps of the local area with various jogging routes are available in the lobby. On your marks, get set, go!
Internet
Blazing-fast internet is free of charge at 25hours. The registration screen should automatically pop up in your normal browser — just accept the terms and conditions and off you go. Get free wifi to-go at the reception.
Wake-up call
We can give you a wake-up call whenever you like! Just let the reception know before you go to sleep.
Power bank
Your smartphone or tablet is out of battery and there is no time to charge it in your room? Rent a free-ofcharge power bank at the reception, if available. First come, first served.
25hours vouchers
The 25hours voucher cards in various designs can be loaded with any value and are redeemable in all 25hours hotels and participating restaurants and bars. Just ask at the 25hours things shop or at reception. Print-at-home vouchers are available on our website.
Umbrella
Whether rain or shine, you don’t need to be stuck indoors, just ask at the reception and we’ll lend you an umbrella.
Practical info
Evacuation
In case of an emergency, please remain calm and follow the instructions given by the hotel staff. You can find the escape plan on the door of your room. Please make your way to the assembly point using the most direct route. The assembly point is on the Launhardtstrasse exiting the Wohnzimmer behind the reception.
Frankfurt tap water
Tap water in Frankfurt is pure spring water from various springs in the region such as the Hessian Ried or the Taunus mountains and can be enjoyed without second thoughts.
Smoking
Our hotel is a no-smoking zone. Anyone found to have been smoking in their room will be charged with a EUR 150 fee for additional cleaning.