frequently
asked

You can redeem your voucher directly at the hotel. Your voucher will be credited at the hotel if you have booked a prepaid rate.

Simply click on “book”, select a hotel and your travel dates. Click on the field for the promotional code and enter the code. Then click on ‘Check Availability’.

If you have booked your stay on our website, go to our website, click on the ‘My Booking’ button and log in or use your confirmation number and email address. If you have booked your stay on a partner website (Booking.com, Tripadvisor.com, etc.), you must visit the same partner website to change your booking.

We accept cash, vouchers and all major debit and credit cards.

Like airlines, we also work with daily rates and prices that change depending on availability and occupancy. So changes in the room rates are possible at any time.

Check-in is guaranteed from 3pm. An earlier check-in is possible on request and subject to availability. Please send any enquiries to the hotel team in advance of your arrival. Contact details can be found here.

Check-out is by 12pm. If you need the room for longer, please enquire at check-in or at reception during your stay if a later check-out would be possible.

We would be happy to take care of your luggage until your room is free on the date of your arrival or after check-out until your departure. It will be kept safely at reception.

Yes, the WiFi is free of charge. Simply accept the terms and conditions of use to go online.

Children under 7 sleep in their parents’ room free of charge. Breakfast is free. You must book an additional bed for children aged between 7 and 11. A 50% reduction is offered on the regular price of breakfast. Children aged 12 and older are considered full paying guests, so you must book either an additional bed or a separate room. They will be charged the regular price for breakfast like adults.

Pets are very welcome at 25hours. When booking on our website, simply add the dog package to the booking after selecting the room. Simply state your pet as an additional request when making your booking by telephone or email. An additional charge of EUR 20 per night applies to your four-legged friend.

Yes, of course. It is not possible to reserve a table for breakfast. Simply come by and ask our staff about a free table and the price. Prices can vary from hotel to hotel.
Due to fluctuating capacity, we cannot guarantee that a table will be available.

Yes, all 25hours hotels have a free minibar. The first refill is free — a further refill can be requested at the hotel.

25hours does not offer room service. However, it is always possible to take food and drinks from the restaurant and bar to your room.

25hours is a partner of the Berlin bicycle manufacturer Schindelhauer Bikes. A selection of bio and e-bikes are available for bike tours. Some hotels also have individual cargo bikes available for hire.
Models, availability and prices can be requested at reception.